Can anyone advise to where and what address the call home on the Netbackup 5230 appliances goes too; it seems that the proxy that the appliance sits behind maybe blocking the call home functionality?
The test call home does work and reports back as sucessful, however over the weekend I received the following from one of my appliances: -
CALLHOME status: Not able to upload callhome data Error: 500 proxy connect
failed: PROXY ERROR HEADER, could be non-SSL URL: HTTP/1.1 504 Gateway Timeout
Proxy-Agent: IWSS Content-Type: text/html; charset=UTF-8 Cache-Control:
no-cache Connection: close Date: Sat, 19 Jul 2014 10:19:33 GMT <HTML><TITLE>504
Gateway Timeout</TITLE> <H1>504 Gateway Timeout</H1> Gateway timeout expired
while waiting for server response</HTML> Please contact Symantec Support to
resolve this issue.
Node does not have any errors.
I have noted that the last line does state that no errors are present, however this does concern me that if there was an error that it may not be delivered to Symantec automatically.